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Fietbook

Shipping & Returns

Shipping Policy

If you have any questions or help please contact us info@fitebook.com

 

1：Buying an ebook

  • Find the e-book you want to purchase on (website),or you can browse through the categories if you need some inspiration.

  • After the purchase is completed, the order details and e-book download link will be sent to the email you filled in when purchasing. If you do not receive the email please contact us (info@fitebook.com)

 

2：ebook format

  • We currently provide 2 e-book formats: PDF and EPUB。

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3：Reading online

  • Sorry, we currently do not support online reading。

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4：How to get a refund

Return & Exchange Policy

1：To submit a refund request, please contact us at (info@eshopbook.com).

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2：Return of eBook for no reason.

  • This can be done within 1 day of purchase. We will issue a refund. you’ll be automatically refunded on your original payment method within 10 business days.

  • If more than 15 business days have passed since we’ve approved your return, please contact us at info@eshopbook.com

 

3:Return of ebook for a valid reason​

  • Please contact us (email) and state the reason for the refund, but it is entirely at our discretion whether to grant a refund on a case-by-case basis.

        "I didn't like this book" is not a valid reason.

  • After 7 days

        We are unlikely to do so. Whether we process a refund after such a long time is entirely at our discretion, and if we do          grant a refund in these circumstances, it will only be in the form of a  gift card. The gift card can be used to purchase              e-books on (website).

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4：product problem

  • If the e-book you purchased from us does not match its description in some way, or if the content of the book is incorrect, then we will process a full refund without hesitation.

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5：The description includes, among other things:

  • e-book file format

  • Supported reading devices and operating systems

  • Number of pages

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6：There's a variety of real-world issues that can trigger a refund. Just contact our support          team and they'll be glad to help.

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7：Exceptions / non-returnable items

  • Unfortunately, we cannot accept returns on sale items or gift cards.

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